Click here to read letter from Professor Amanda Howe, President of Royal College of General Practitioners ( RCGP)
What is shielding?
Shielding is a measure to protect extremely vulnerable people by minimising interaction between those who are extremely vulnerable and others. This means that those who are extremely vulnerable should not leave their homes, and within their homes should minimise all non-essential contact with other members of their household. This is to protect those who are at very high risk of severe illness from coronavirus (COVID-19) from coming into contact with the virus.
If you think you have a condition which makes you extremely vulnerable or have received a letter from NHS England you are strongly advised to shield yourself, to reduce the chance of getting coronavirus (COVID-19) and follow the face-to-face distancing measures below.
The measures are:
- Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough.
- Do not leave your house.
- Do not attend any gatherings. This includes gatherings of friends and families in private spaces, for example, family homes, weddings and religious services.
- Do not go out for shopping, leisure or travel and, when arranging food or medication deliveries, these should be left at the door to minimise contact.
- Keep in touch using remote technology such as phone, internet, and social media.
Do use telephone or online services to contact your GP or other essential services.
We know that stopping these activities will be difficult. You should try to identify ways of staying in touch with others and participating in your normal activities remotely from your home. However, you must not participate in alternative activities if they involve any contact with other people.
This advice will be in place for at least 12 weeks from the day you receive your letter.
What do we mean by extremely vulnerable?
People falling into this extremely vulnerable group include:
Solid organ transplant recipients.
- People with specific cancers:
- people with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
- people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
- people having immunotherapy or other continuing antibody treatments for cancer
- people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
- people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).
People on immunosuppression therapies sufficient to significantly increase risk of infection.
- Women who are pregnant with significant heart disease, congenital or acquired.
Click here for more details on shielding
We have installed an intercom system at the entrance to surgery. From 23.03.2020, entrance is strictly by invitation only. Please attend surgery only if you are instructed to do so. Any walk in patient will be assisted via intercom only. Please ring or email surgery with any query. We had to introduce these measures to protect staff and patients. We apologise for any inconvenience. Thank you for your cooperation.
If you wish to drop scripts , please use letter box of staff entrance which faces Pield Heath Road . You can also request repeat scripts online or via email.
Request for medical certification from absence of work related to the Covid-19 pandemic
We are unable to issue individual fit notes due to excessive workload . Please download the letter to employers below and fill in as appropriate.
Covid-19:From 16.03.2020 we have moved to telephone-first model to protect our patients
In order to reduce the risk to other patients in the surgery and prevent surgery closure due to having to decontaminate or having significant staff absence we have decided to implement some mitigating actions:.
We urge patients to self care for coughs, cold and flu like illnesses. Self help advice can be found on the nhs / 111 website.
Patients with relevant travel history or contact with confirmed cases of covid-19 should use the 111 website to triage their case or call 111. They should not approach the surgery.
Online appointment booking will be for telephone appointments only. This is a short term measure and we hope to get back to normal face to face appointment booking as soon as it is possible.
Patients will be offered online, email and telephone appointments rather than face to face appointments where possible.When absolutely necessary a doctor will arrange a face to face appointment.
Patients will be asked screening questions for all face to face appointment bookings. Please respond truthfully and accurately.
Please bear with us and we apologise for any inconvenience.
Coronavirus ( COVID-19)
What to do if you have symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
This will help to protect others in your community while you are infectious.
Do not go to GP surgery, pharmacy or hospital.
You still need to stay at home when you finish self-isolating, but you can go out for essential trips such as buying food.
Staying at home can help stop coronavirus spreading
You’ll need to stay at home if you have symptoms of coronavirus (COVID-19) or live with someone who does.
Staying at home means you should:
- not go to work, school or public areas
- not use public transport or taxis
- not have visitors, such as friends and family, in your home
- not go out to buy food or collect medicine – order them by phone or online, or ask someone else to drop them off at your home
You can use your garden, if you have one. You can also leave the house to exercise – but stay at least 2 metres away from other people
You do not need to contact NHS 111 to tell them you’re staying at home.
We will not be testing people who are self-isolating with mild symptoms.
Visit practice news for more info.
General Data Protection Regulation (GDPR)
What is the GDPR?
The General Data Protection Regulation (GDPR) is a new, Europe-wide law that replaces the Data Protection Act 1998 in the UK. It is part of the wider package of reform to the data protection landscape that includes the Data Protection Bill. The GDPR sets out requirements for how organisations need to handle personal data from 25 May 2018.
The GDPR was designed to harmonise data privacy laws across Europe. The aim is to protect citizens from privacy and data breaches.The current Data Protection Act dates from the 1990s when organisations held much less data on individuals. As the amount of data held has increased and technology has advanced, so has the risk of data breaches. The GDPR aims to address gaps in previous legislation.The key principles of the Data Protection Act 1998 remain unchanged, but some areas of legislation have been strengthened. Click here to learn what’s new.
Like the Data Protection Act 1998 , the GDPR applies to ‘controllers’ and ‘processors’ of data – a controller says how and why personal data is processed and the processor acts on the controller’s behalf. General Practices are data controllers. West London Medical Centre has always shown absolute commitment for data protection and will continue to do so by strictly adhering to new regulations.
Click here for more information.
Our Data Protection Officer is Mrs Yvonne Blowfield, Practice Manager
Please visit practice news to read the privacy notice.
If you wish to register with us, please visit information .
Patient Participation Group
Please click here for information
Spotting cancer early saves lives
Click here for details about cancer screening in the NHS
You can now book/cancel your appointments and order repeat prescriptions online.
The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.
To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.
Please obtain a registration letter, from West London Medical Centre, and then register on the Patient Access website, using the information in the registration letter.
Please note that if you register directly online, without the registration letter, then you cannot use all the Patient Access features.
Please bring a photo ID (passport or driving licence) to the surgery in order to obtain your ID numbers & password.
If you already have your log in details, click on the link below to access the online service.
Friends and Family test
Care Quality Commission ( CQC) Provider ID : 1-19972420 Location ID:1-520122034
We are the local surgery to The Hillingdon Hospital NHS Foundation Trust
Bus routes – U2 , U4 and U7 Bus stop – Pield Heath Road
If you need to see a GP at anytime other than normal surgery opening hours, you will need to ring the out of hours GP service on 0300 130 3018 Please note that GPs are not medico-legally covered to deal with dental problems. If you have a dental emergency please contact your dentist for advice. If you do not have a dentist , you may ring NHS111.
We hope that this website will be used as a resource by patients and others who want to know more about the practice, or how best to make use of our services. We hope that it will also offer useful links to other resources, both within and outside the NHS.We are always open to comments, and would greatly welcome suggestions for improvement.
‘Give someone gift of life’
www.londongp.org.uk is the official website of West London Medical Centre , Hillingdon.
Coat of arms of London Borough of Hillingdon