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Covid-19
Ibuprofen-Advice from NHS
There is currently no strong evidence that ibuprofen can make coronavirus (COVID-19) worse.
But until we have more information, take paracetamol to treat the symptoms of coronavirus, unless your doctor has told you paracetamol is not suitable for you.
If you are already taking ibuprofen or another non-steroidal anti-inflammatory (NSAID) on the advice of a doctor, do not stop taking it without checking first.
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NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus
- in the last 14 days you’ve been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on nhs.uk
- you’ve been in close contact with someone with coronavirus
Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.
Returning travellers
Stay indoors and avoid contact with other people if you’ve travelled to the UK from the following places, even if you do not have symptoms:
- anywhere in Italy on or after 9 March
- specific areas in northern Italy in the last 14 days
- Iran in the last 14 days
- Hubei province in China in the last 14 days
- Daegu, Cheongdo or Gyeongsan in South Korea in the last 14 days
Stay indoors and avoid contact with other people if you’ve travelled to the UK from the following places in the last 14 days and have a cough, high temperature or shortness of breath, even if your symptoms are mild:
- Italy (outside specific areas in northern Italy) before 9 March
- mainland China outside of Hubei province
- South Korea outside of Daegu, Cheongdo and Gyeongsan
- Cambodia
- Hong Kong
- Japan
- Laos
- Macau
- Malaysia
- Myanmar
- Singapore
- Taiwan
- Thailand
- Vietnam
Use the 111 online coronavirus service to find out what to do next.
Do not go to surgery, pharmacy or hospital.
See COVID-19: specified countries and areas for more information and maps of specific areas.
Specific areas in northern Italy:
- Lombardy region (which includes the cities of Milan, Bergamo and Como)
- the provinces of Modena, Parma, Piacenza, Reggio Emilia and Rimini (all in Emilia Romagna)
- Pesaro e Urbino (in Marche)
- Alessandria, Asti, Novara, Verbano-Cusio-Ossola and Vercelli (all in Piemonte)
- Padova, Treviso and Venice (in Veneto)
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25.05.2018
How we use your medical records( Practice Poster)
Important information for patients
- This practice handles medical records in-line with laws on data protection and confidentiality.
- We share medical records with those who are involved in providing you with care and treatment.
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
- We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
- You have the right to be given a copy of your medical record.
- You have the right to object to your medical records being shared with those who provide you with care.
- You have the right to object to your information being used for medical research and to plan health services.
- You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on our website or speak to the Practice Manager for more information about your rights.
Privacy Notice – Updated on 25.05.2018
How West London Medical Centre uses your information to provide you with healthcare
This practice keeps medical records confidential and complies with the General Data Protection Regulation.
We hold your medical record so that we can provide you with safe care and treatment.
We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.
- We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.
- Healthcare staff working in hospital departments , A&E ,Urgent Care Centre ( UCC) , community NHS health care professionals such as district nurses, physiotherapists or podiatrists, mental health staff and out of hours care can ask for your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions
- You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.
Other important information about how your information is used to provide you with healthcare
Registering for NHS care
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Identifying patients who might be at risk of certain diseases
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Safeguarding
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We are required by law to provide you with the following information about how we handle your information.
| Data Controller contact details | West London Medical Centre
20 Pield Heath Road Hillingdon UB 8 3NG |
| Data Protection Officer contact details | Mrs Yvonne Blowfield
Practice Manager 01895 233881 |
| Purpose of the processing |
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| Lawful basis for processing | These purposes are supported under the following sections of the GDPR:
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…” Healthcare staff will also respect and comply with their obligations under the common law duty of confidence. |
| Recipient or categories of recipients of the processed data | The data will be shared with:
[Practice to update with name of data processor if it has a contract to share data, for example, for risk stratification] |
| Rights to object |
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| Right to access and correct |
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| Retention period | GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016
or speak to the practice. |
| Right to complain | You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113 |
| Data we get from other organisations | We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service. |
1.4.2018
Practice nurse Paula Scott has completed Diabetes Training and will be able to offer care to patients with Type 2 Diabetes.
1.10.2017
Senior Practice Administrator Indika De Alwis is promoted to the post of deputy practice manager and Senior practice administrator Nagina Khan is promoted to the post of Human Resources Executive.
26.8.2016
Senior Receptionist Veronica Nolan Retired.
10.6.2016
Following a visit, King’s College medical school approves practice for medical student teaching.
The practice is rated ‘Good’ by Care Quality Commission (CQC) .Click here for full report.
01.10.2015
Imperial College London Faculty of medicine has approved West London Medical Centre to train medical students.
01.10.2005 -01.10.2015
10th anniversary of Dr Shashikanth taking over the surgery. It used to be called Harlington Road Surgery and Dr Shashikanth renamed it ‘West London Medical Centre’ and developed the practice. We thank our patients for ongoing loyalty
Meningitis B vaccine will be available for babies from 1.9.2015 . Click here for details
29.07.2015
Today we had a visit from Imperial College London faculty of medicine to assess suitability of practice to train medical students.
16.7.2015
New practice website was launched.
15.72015
We are awaiting an inspection from Imperial College school of medicine.Subject to approval of practice , we will start teaching and training medical students.
8.7.2015
Dr Shashikanth has completed training at Imperial College school of medicine to supervise medical students.
1.7.2015
List size 4450
April 2015
We had the second visit by CQC inspectors
August 2014
We have had the first visit by CQC inspectors.
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Practice nurses
Sister Paula Scott , our principal practice nurse, works from Monday – Thursday
Sister Prim Gough works on Wednesdays and Fridays .Apart from general practice nursing , Sister Gough also does asthma , COPD and diabetic checks.
Our health care assistant Mrs Susan McCracken works on Mondays and Tuesday.
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1.7.2014
List size 4200
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PATIENT PARTICIPATION GROUP- Published on 31.3.2014.
Would you like to have a say about the services provided at The West London Medical Centre.
The West London Medical Centre would like to hear your views, you can email us at admin@londongp.org.uk
or alternatively please ask at reception if you are interested in joining our Group and attending meetings at the Surgery.
We would like to encourage patients to provide us with a feedback of our services and welcome all suggestions/comments.
Details of meetings and meeting dates will be posted on our website
REPORT : 2013/14
The West London Medical Centre started our PPG Group recently.
The group has started off with a small number of patients attending the meeting but we are endeavouring to advertise on the web site and in our Practice leaflet for more patients to join and become involved.
150 PATIENT SURVEY RESULTS
Although we have regular training of reception staff we have realised from the survey that there is always a need for ongoing training and this will be continued appropriately.
Main problems identified :-
Car parking – this is difficult to improve, we try to spread our clinics so that the car park does not get too congested as space is limited. There was also a suggestion that a mirror is erected opposite the exit to the car park as being on a bend it is difficult to exit safely. However, we have previously contacted the London Borough of Hillingdon to request a mirror to be erected but unfortunately this was refused as it was felt it would be more dangerous.
Late appointments & more appointment availability in general
Some times a call from a nurse or doctor is sufficient and under appropriate circumstances this is sometimes carried out when the emergency request calls are triaged.
Weekend opening was suggested.
Text reminders for appointments was also suggested to cut down on patient DNA figures and wasted appointments.
Patients would prefer to get sooner routine appointments
Emergency appointments – these are triaged every morning and afternoon and we try to ensure if an emergency appointment is required one can be provided on the day.
Waiting room
Music too dull
Electronic display not up to date
Hand sanitizers
Magazines
More toys in outside area
Cold water dispenser
Overall the survey was complimentary to the Surgery with useful comments which the Practice will take note of.
At our second meeting we discussed the findings of the recent survey of patients which included a wide variety of patient age and ethnicity. We also discussed what the Group feel are the priorities that can be considered to enhance the service offered and are as follows:-
Car Park
1. White lines painted (with one space for disabled). If patients park within the lines more cars may be able to be accommodated.
2. If the right hand gate could be altered slightly so that it opens flat to the wall behind it would free up more space.
3. Approach London Borough of Hillingdon and in view of their refusal to have a mirror erected opposite the car park exit, explore the possibilities with them of having signs erected in both directions “Caution approaching Medical Centre car park exit”.
Availability of Appointments
1. Text messages to patients reminding of appointments may cut down the number of DNA’s. This was looked at previously but the way the system is set up, messages to the Doctor were picked up as appointments. Investigate if this can be modified to prevent the messages being picked up.
Waiting Room
1. Electronic display/posters to be kept up to date (already been allocated to a member of staff).
2. Hand sanitizers.
3. Cold water dispenser.
Investigations and discussions with Dr. Shashikanth are ongoing regarding the above. Quotations will be obtained regarding some of these suggestions and a meeting will be held with Dr. Shashikanth to further discuss and implement changes. The outcome of any changes will be published on the web site and discussed with members of the Patient Participation Group.
It was also suggested that the Healthy Walks programme is restarted( Temporarily halted due to bad weather)
Below are the results of our first survey (some patients chose not to answer all questions)
| Q1 Reception
Staff/Facilities |
|
| Score (1 to 10)
10 being highest |
Number of points per category |
| 1 | 2 |
| 2 | 1 |
| 3 | 3 |
| 4 | – |
| 5 | 1 |
| 6 | – |
| 7 | 14 |
| 8 | 32 |
| 9 | 28 |
| 10 | 68 |
| Q2 Medical Staff/
Clinical Care |
|
| Score 1 – 10
10 being highest |
Number of points per category |
| 1 | 1 |
| 2 | – |
| 3 | 1 |
| 4 | – |
| 5 | 4 |
| 6 | 5 |
| 7 | 14 |
| 8 | 35 |
| 9 | 33 |
| 10 | 52 |
| Q3 Telephone/
Appointment Availability |
|
| Score 1 – 10
(10 being highest) |
Number of points per category |
| 1 | 4 |
| 2 | 3 |
| 3 | 1 |
| 4 | 3 |
| 5 | 11 |
| 6 | 10 |
| 7 | 12 |
| 8 | 35 |
| 9 | 29 |
| 10 | 39 |
| Q4 Prescriptions/
Ordering |
|
| Score 1-10
(10 being highest) |
Number of points per category |
| 1 | 1 |
| 2 | – |
| 3 | 3 |
| 4 | 2 |
| 5 | 4 |
| 6 | 4 |
| 7 | 6 |
| 8 | 19 |
| 9 | 28 |
| 10 | 54 |
| Q5 Availability of Early/late
Appointments |
|
| Score 1-10
(10 being highest) |
Number of points per category |
| 1 | 5 |
| 2 | 4 |
| 3 | 2 |
| 4 | 3 |
| 5 | 6 |
| 6 | 5 |
| 7 | 19 |
| 8 | 33 |
| 9 | 21 |
| 10 | 47 |
| Q6 Access/
Parking |
|
| Score 1-10
(10 being highest) |
Number of points per category |
| 1 | – |
| 2 | 1 |
| 3 | 1 |
| 4 | 3 |
| 5 | 14 |
| 6 | 6 |
| 7 | 15 |
| 8 | 21 |
| 9 | 21 |
| 10 | 43 |
| Q7 Waiting Room
|
|
| Score 1-10
(10 being highest) |
Number of points per category |
| 1 | 1 |
| 2 | 1 |
| 3 | 2 |
| 4 | – |
| 5 | 2 |
| 6 | 4 |
| 7 | 15 |
| 8 | 28 |
| 9 | 31 |
| 10 | 64 |
| Q8 Opening Times
|
|
| Score 1-10
(10 being highest) |
Number of points per category |
| 1 | – |
| 2 | 2 |
| 3 | 2 |
| 4 | – |
| 5 | 3 |
| 6 | 4 |
| 7 | 21 |
| 8 | 22 |
| 9 | 18 |
| 10 | 43 |
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Added further information
Profile of members of PPG
One white male aged 66, One Asian male aged 70, One white male aged 70, One white male aged 79. One white female age 71
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Mr Robert S ,101, pictured with members of staff Yvonne, Nagina and Indika . He lives independently .